Customer Support Inbox
Customer Support Inbox is a app in the osFoundry community catalog. Shared customer-support inbox — live chat widget, email + WhatsApp + Instagram + Twitter inboxes, canned responses, teams, SLAs, conversation analytics. Powered by Chatwoot. Ships as a self-contained all-in-one image bundling Chatwoot (Rails web + Sidekiq worker), PostgreSQL, and Redis.
Details
- Workspace: osfoundry
- Category: COMMUNICATION
- Pricing: Free
- Access: Community
Features
- Shared customer-support inbox — live chat widget
- Email + WhatsApp + Instagram + Twitter inboxes
- Canned responses
- Conversation analytics
Documentation
# Customer Support Inbox
Shared multi-channel customer support inbox, powered by Chatwoot.
## Features
- Website live chat widget
- Email, WhatsApp, Instagram, Twitter, FB Messenger, SMS, Telegram inboxes
- Canned responses, macros, automation rules
- Teams, agents, conversation assignment
- CSAT surveys, SLA tracking, analytics
- REST + websocket API
## Packaging
All-in-one build: Chatwoot Rails web + Sidekiq worker + bundled PostgreSQL + Redis under one supervisor on a persistent volume. `FRONTEND_URL` must equal the proxied origin; `SECRET_KEY_BASE` is generated once on the volume.
How to use Customer Support Inbox in osFoundry
Install Customer Support Inbox into your workspace in one click, then fork it in osStudio to customise the prompts, tools, or configuration for your stack. Anyone in your workspace can pick up where you left off.
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