Help Desk Ticketing
Help Desk Ticketing is a app in the osFoundry community catalog. Full-featured help desk — ticketing, SLAs, knowledge base, customer portal, time tracking, escalations, customizable workflows. Powered by Zammad. Ships as a self-contained all-in-one image bundling Zammad (Rails web + websocket + worker + scheduler), PostgreSQL, Redis, Memcached, and OpenSearch.
Details
- Workspace: osfoundry
- Category: COMMUNICATION
- Pricing: Free
- Access: Community
Features
- Full-featured help desk — ticketing
- Knowledge base
- Customer portal
- Time tracking
- Escalations
- Customizable workflows
Documentation
# Help Desk Ticketing
Full-featured help desk system, powered by Zammad.
## Features
- Ticketing with SLAs and escalations
- Multi-channel: email, chat, phone, Twitter, FB, Telegram
- Knowledge base + customer self-service portal
- Time tracking, reports, dashboards
- Workflows, triggers, scheduled jobs
- REST API
## Packaging
Heavy all-in-one build (~8 GB RAM recommended): Zammad Rails web + websocket + worker + scheduler + bundled PostgreSQL + Redis + Memcached + OpenSearch (drop-in replacement for Elasticsearch) under one supervisor on a persistent volume. `FQDN` must equal the proxied origin's hostname; admin credentials are configured via the in-app first-run wizard.
How to use Help Desk Ticketing in osFoundry
Install Help Desk Ticketing into your workspace in one click, then fork it in osStudio to customise the prompts, tools, or configuration for your stack. Anyone in your workspace can pick up where you left off.
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