Lightweight Help Desk
Lightweight Help Desk is a app in the osFoundry community catalog. Simple, lightweight help desk built around shared email mailboxes — conversations, assignees, internal notes, canned replies, customer profiles. Powered by FreeScout (a Help-Scout-style open source alternative). Ships as a self-contained all-in-one image bundling FreeScout (Laravel) and MariaDB.
Details
- Workspace: osfoundry
- Category: COMMUNICATION
- Pricing: Free
- Access: Community
Features
- Lightweight help desk built around shared email mailboxes — conversations
- Assignees
- Internal notes
- Canned replies
- Customer profiles
Documentation
# Lightweight Help Desk
Shared-mailbox style help desk, powered by FreeScout.
## Features
- Shared mailboxes (multiple per workspace)
- Conversations with internal notes
- Canned replies, tags, customer profiles
- Workflows + automated assignment
- Free + community modules: knowledge base, satisfaction surveys, time tracking, custom fields
## Packaging
All-in-one build: FreeScout (PHP-FPM + nginx via the upstream image) + bundled MariaDB under one supervisor on a persistent volume. `APP_URL` must equal the proxied origin; `APP_KEY` is generated once on the volume.
How to use Lightweight Help Desk in osFoundry
Install Lightweight Help Desk into your workspace in one click, then fork it in osStudio to customise the prompts, tools, or configuration for your stack. Anyone in your workspace can pick up where you left off.
Other apps from the community
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- Kanban Board — Drag-and-drop task board with swimlanes, labels, and team assignments.
- Helpdesk — Ticket triage and customer support inbox with SLA tracking.
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- Website Builder — Multi-page site builder with CMS, templates, and custom domains.
- Storefront — E-commerce storefront with product catalog, cart, and checkout.