Help Desk Ticketing
Help Desk Ticketing osFoundry community catalog में एक app है। Full-featured help desk — ticketing, SLAs, knowledge base, customer portal, time tracking, escalations, customizable workflows. Powered by Zammad. इसे एक self-contained all-in-one image के रूप में भेजा जाता है, जिसमें bundle है Zammad (Rails web + websocket + worker + scheduler), PostgreSQL, Redis, Memcached, and OpenSearch.
विवरण
- Workspace: osfoundry
- Category: COMMUNICATION
- मूल्य: Free
- Access: Community
Features
- Full-featured help desk — ticketing
- Knowledge base
- Customer portal
- Time tracking
- Escalations
- Customizable workflows
Documentation
Documentation को upstream project द्वारा अंग्रेज़ी में मेंटेन किया जाता है।
# Help Desk Ticketing
Full-featured help desk system, powered by Zammad.
## Features
- Ticketing with SLAs and escalations
- Multi-channel: email, chat, phone, Twitter, FB, Telegram
- Knowledge base + customer self-service portal
- Time tracking, reports, dashboards
- Workflows, triggers, scheduled jobs
- REST API
## Packaging
Heavy all-in-one build (~8 GB RAM recommended): Zammad Rails web + websocket + worker + scheduler + bundled PostgreSQL + Redis + Memcached + OpenSearch (drop-in replacement for Elasticsearch) under one supervisor on a persistent volume. `FQDN` must equal the proxied origin's hostname; admin credentials are configured via the in-app first-run wizard.
osFoundry में Help Desk Ticketing का उपयोग कैसे करें
एक क्लिक में Help Desk Ticketing को अपने workspace में install करें, फिर अपने stack के लिए prompts, tools, या configuration को customise करने के लिए इसे osStudio में fork करें। आपके workspace का कोई भी सदस्य वहीं से आगे बढ़ा सकता है जहाँ आपने छोड़ा था।
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