Lightweight Help Desk
Lightweight Help Desk osFoundry community catalog में एक app है। Simple, lightweight help desk built around shared email mailboxes — conversations, assignees, internal notes, canned replies, customer profiles. Powered by FreeScout (a Help-Scout-style open source alternative). इसे एक self-contained all-in-one image के रूप में भेजा जाता है, जिसमें bundle है FreeScout (Laravel) and MariaDB.
विवरण
- Workspace: osfoundry
- Category: COMMUNICATION
- मूल्य: Free
- Access: Community
Features
- Lightweight help desk built around shared email mailboxes — conversations
- Assignees
- Internal notes
- Canned replies
- Customer profiles
Documentation
Documentation को upstream project द्वारा अंग्रेज़ी में मेंटेन किया जाता है।
# Lightweight Help Desk
Shared-mailbox style help desk, powered by FreeScout.
## Features
- Shared mailboxes (multiple per workspace)
- Conversations with internal notes
- Canned replies, tags, customer profiles
- Workflows + automated assignment
- Free + community modules: knowledge base, satisfaction surveys, time tracking, custom fields
## Packaging
All-in-one build: FreeScout (PHP-FPM + nginx via the upstream image) + bundled MariaDB under one supervisor on a persistent volume. `APP_URL` must equal the proxied origin; `APP_KEY` is generated once on the volume.
osFoundry में Lightweight Help Desk का उपयोग कैसे करें
एक क्लिक में Lightweight Help Desk को अपने workspace में install करें, फिर अपने stack के लिए prompts, tools, या configuration को customise करने के लिए इसे osStudio में fork करें। आपके workspace का कोई भी सदस्य वहीं से आगे बढ़ा सकता है जहाँ आपने छोड़ा था।
Community से अन्य apps
- CRM — Contacts, deals, और pipeline tracking के साथ customer relationship management।
- Kanban Board — एक Trello-style kanban and project board के साथ cards, boards, calendar and table views, and per-board properties. Powered by Focalboard (standalone personal server). Embedded SQLite एक persistent volume पर.
- Helpdesk — SLA tracking के साथ ticket triage और customer support inbox।
- Page Builder — Visual drag-and-drop page builder के साथ sections, themes, SEO, and publishing
- Website Builder — Multi-page website builder के साथ CMS collections, global navigation, footer, themes, and publishing
- Storefront — Product catalog, cart, और checkout के साथ e-commerce storefront।