Support Ticketing (Classic)
Support Ticketing (Classic) osFoundry community catalog में एक app है। एक classic support-ticket system — customers email or fill a web form, your team replies through a shared inbox, के साथ departments, SLAs, canned responses, and a knowledge base. इसका एक open replacement Zendesk / Freshdesk basics. Powered by osTicket. इसे एक self-contained all-in-one image के रूप में भेजा जाता है (the app + bundled MariaDB) एक persistent volume पर.
विवरण
- Workspace: osfoundry
- Category: COMMUNICATION
- मूल्य: Free
- Access: Community
Features
- A classic support-ticket system — customers email or fill a web form
- Your team replies through a shared inbox
- Canned responses
- A knowledge base
Documentation
Documentation को upstream project द्वारा अंग्रेज़ी में मेंटेन किया जाता है।
# Support Ticketing (Classic)
A classic support-ticket system, powered by osTicket.
## How it runs
The app and its database (MariaDB) are bundled in one self-contained image; tickets, attachments, and config persist on the `/data` volume. Complete the web installer on first open (the database is already provisioned) and create your admin account.
## Setup
Set the optional `OSTICKET_URL` for a custom domain.
## ⚠️ Staleness note
This app uses the community wrapper image (`campbellsoftwaresolutions/osticket`), which lags upstream osTicket (1.14.3 vs 1.18.x) and is built on PHP 7.3 (EOL). It is fully **functional**, but for security-sensitive deployments evaluate building a custom image of the latest osTicket against PHP 8.2+, or use a more actively maintained help-desk app.
## Theme / appearance
osTicket has its own theme/skin in the admin panel.
osFoundry में Support Ticketing (Classic) का उपयोग कैसे करें
एक क्लिक में Support Ticketing (Classic) को अपने workspace में install करें, फिर अपने stack के लिए prompts, tools, या configuration को customise करने के लिए इसे osStudio में fork करें। आपके workspace का कोई भी सदस्य वहीं से आगे बढ़ा सकता है जहाँ आपने छोड़ा था।
Community से अन्य apps
- CRM — Contacts, deals, और pipeline tracking के साथ customer relationship management।
- Kanban Board — एक Trello-style kanban and project board के साथ cards, boards, calendar and table views, and per-board properties. Powered by Focalboard (standalone personal server). Embedded SQLite एक persistent volume पर.
- Helpdesk — SLA tracking के साथ ticket triage और customer support inbox।
- Page Builder — Visual drag-and-drop page builder के साथ sections, themes, SEO, and publishing
- Website Builder — Multi-page website builder के साथ CMS collections, global navigation, footer, themes, and publishing
- Storefront — Product catalog, cart, और checkout के साथ e-commerce storefront।