Тикеты поддержки

Если KB не может ответить — эскалируйте к человеку. Встроенная очередь тикетов и ИИ-сортировка.

Что это

Support tickets is an osFoundry feature for when the KB can't answer, escalate to a human. Built-in ticket queue + AI triage.. It keeps this work in the same workspace as your conversations, AI agents, files, and projects, so people can move from information to action without switching tools.

Use Support tickets when you need a practical way to organize, monitor, configure, or automate this part of your workflow. The feature is designed to work with the rest of your osFoundry workspace, making it easier to share context, collaborate with your team, and build repeatable processes.

Ключевые возможности

Use Support tickets to when the KB can't answer, escalate to a human. Built-in ticket queue + AI triage.
Keep Support tickets connected to related workspace tools and AI agents.
Review and manage Support tickets from one focused workspace.

Сценарии использования

Set up Support tickets for a new project or team workflow.
Use Support tickets while work is in progress and review the result when it is complete.
Connect Support tickets with related osFoundry tools, data, and AI agents.